How to troubleshoot the camera, microphone or location permissions on your device
Overview
The first time you use Folktale to record a video, you'll be asked to allow Folktale to access your camera, microphone or location permissions.
The prompt will look something like this:
💡 The prompt may look slightly different from device to device.
For iPhones
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Whilst on the record screen, press the camera icon to the bottom left of the address bar (it looks like ‘AA’). From the menu that pops up, select Website Settings.
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At the bottom of the screen, there should be a section labeled ALLOW PORTAL.FOLKTALE.IO TO ACCESS. There, you will find listed options for Camera, Microphone and Location. To the right of these will be the preference that is currently selected.
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To modify these, tap them to bring up a list of options (Ask, Deny, Allow). Ensure that you have selected Allow for each of these options.
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For Android devices
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Whilst on the record screen, tap the padlock icon on the upper left of the address bar. On the menu that appears, select Permissions.
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Ensure that permission for Location, Camera, Microphone and Sound are all set to Allowed by clicking the toggle button next to each.
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