Troubleshooting access to Folktale

We’re here to help! If you’re having trouble loading portal.folktale.io, follow these steps to get back on track:

1. Quick Checks

Check your internet connection:

  • Make sure you’re connected to Wi-Fi or mobile data. Try opening another website to confirm your connection is working.

Try a different device or browser:

  • If possible, open portal.folktale.io on another device (like your phone) or a different web browser (like Chrome, Firefox, Safari, or Edge).

2. Refresh & Restart

Refresh the page:

  • Click the refresh button or press Ctrl+R (Windows) or Cmd+R (Mac).

Restart your device:

  • Sometimes a quick restart can fix loading issues.

3. Browser Troubleshooting

Open a private/incognito window:

  • This helps rule out issues with browser settings or extensions.

Clear your browser’s cache and cookies:

Update your browser:

  • Make sure you’re using the latest version for the best experience.

Disable browser extensions/ad blockers:

  • Some extensions can block parts of our site. Try turning them off and reloading the page.

4. Network & Access

Are you on a school or work network?

  • Some networks block certain sites. If you can, try a different network (like your mobile hotspot).

Check for error messages:

  • If you see an error, take a screenshot or note the message—it helps us help you faster!

5. Still Not Working?

  • Contact our friendly support team:
    • Email: support@folktale.io
    • Live chat: Available on our website
    • Or use our contact form/social media (see our website footer)

Please include:

  • What device and browser you’re using
  • Any error messages or screenshots
  • Steps you’ve already tried

We’ll work with you to get things sorted as quickly as possible!

Thank you for your patience and for being part of the Folktale community.

If you have any questions, our team is always happy to help!